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FAQs (Frequently Asked Questions)

What are the business hours?
Office hours are Monday through Friday from 9am to 3pm MST.
Arizona does not observe Daylight Saving Time.
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How are orders shipped?
Orders are usually shipped via US Mail. Occasionally, an order will be shipped via FedEx, however, that is rather uncommon.
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Will I get a tracking number for my order?
Absolutely! A tracking number will be emailed once the shipping label has been created. If you do not see it in your inbox, please check your spam/junk folder.
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How long before my order ships?
Please allow 5-7 business days for your order to be fulfilled. Business Day 1 is the business day after your order is placed. Processing times will vary depending on current order volume and holidays.

We strive to process all orders as quickly as possible.
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What is your return policy?
We take pride in only offering products with unsurpassed quality. Since our products are used in a variety of ways the ingredients must be verified unadulterated, we are unable to accept returns.

Custom oil blends are not returnable or refundable. Please be certain you know what you would like blended.

If you believe a product does not meet your quality expectations, please call/email us for available options. Our number is 480-529-9552 and the email is sales@pureincenseandoils.com.
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How do I leave a review?
If you would like to leave a product review, please find the item on our website and scroll down below the item description and/or related products. You will see, in blue, the words "Product Reviews". You may simply click the stars to leave a quick review or to write a review, click the link "Create a Review". Should you decide to create a review, you will be asked basic information and provided the space to write a review. We appreciate all reviews!
Back to Top

FAQs (Frequently Asked Questions)

What are the business hours?
Office hours are Monday through Friday from 9am to 3pm MST.
Arizona does not observe Daylight Saving Time.
Back to Top
How are orders shipped?
Orders are usually shipped via US Mail. Occasionally, an order will be shipped via FedEx, however, that is rather uncommon.
Back to Top
Will I get a tracking number for my order?
Absolutely! A tracking number will be emailed once the shipping label has been created. If you do not see it in your inbox, please check your spam/junk folder.
Back to Top
How long before my order ships?
Please allow 5-7 business days for your order to be fulfilled. Business Day 1 is the business day after your order is placed. Processing times will vary depending on current order volume and holidays.

We strive to process all orders as quickly as possible.
Back to Top
What is your return policy?
We take pride in only offering products with unsurpassed quality. Since our products are used in a variety of ways the ingredients must be verified unadulterated, we are unable to accept returns.

Custom oil blends are not returnable or refundable. Please be certain you know what you would like blended.

If you believe a product does not meet your quality expectations, please call/email us for available options. Our number is 480-529-9552 and the email is sales@pureincenseandoils.com.
Back to Top
How do I leave a review?
If you would like to leave a product review, please find the item on our website and scroll down below the item description and/or related products. You will see, in blue, the words "Product Reviews". You may simply click the stars to leave a quick review or to write a review, click the link "Create a Review". Should you decide to create a review, you will be asked basic information and provided the space to write a review. We appreciate all reviews!
Back to Top